How to trouble shoot minecraft networks issues ?

You have lags while playing, freeze, rollback, but your server's stats are all green, with a normal processor and memory usage on the panel? You don't have any overloading messages in your server logs?

Then you may experiment with network issues resulting in packet loss on your connection to your server.

To check if the issues are from the network, you will need to install some tools as WinMTR, to diagnose the connection between your computer and the server.

You can download WinMTR here, once installed, you will need to launch a test on your server IP address.

You can find the address on your panel, under your server name, by example on our los Angeles server the domain name is la.mchost.pro and the IP address is 45.34.50.231:27759, we take only 45.34.50.231, because the port is not important.

So we enter our server IP address in winMTR (enter yours) and launch the test, let it run at least 2 min to get enough data.

winmtr1

This test will return all the route points to the server, and check if there is packet loss on the way.

winmtr2


Here you can see that 0% packet Loss is reported, so we do not have any network issues, if the value is between 0 and 99%, then you may have network problems, and you should contact your Internet Service Provider to report this and solve with him.
If you have an entry with 100%, this is mostly because the router denies the ping request.

If the problem is on the way between your computer and the server, you can ask us to change your server location to another Datacenter where the route may be better.
Such kinds of problems are quite random and depend on a lot of factors.

As basic rules, the farther away you are from the server, and the more chances you have to have a network issue on the way, it's why we provide multiple locations to lower your latency and improve your gaming experience.

Do not hesitate to contact us if you need help and are encountering such issues, there is nothing we can't solve.





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